When will I receive my delivery?
Orders are usually processed within 1–2 business days. Once shipped, delivery typically takes 7-14 days, depending on your location. You’ll receive a confirmation email with tracking details as soon as your order is on its way!
How can I track my order?
After your order has been processed and shipped, we’ll send you a shipping confirmation email containing tracking info to follow your package’s journey.
If you haven’t received your tracking information within 5 business days, please check your spam folder or contact our support team at nvyshion@gmail.com for assistance.
What is your return policy?
We want you to love your purchase! All sales are final, so we generally do not accept returns or exchanges.
However, if your item arrives damaged, defective, or isn’t as described, please reach out to us within 7 days of delivery. We’ll be happy to help make it right by replacing the product or offering a refund under the right conditions.
When will I receive my refund?
Refunds are usually processed within 3–5 business days after we receive your request. The exact timing depends on your payment method and bank — some refunds may take up to 10 business days to appear on your account. You’ll receive a confirmation email once the refund has been issued.